Hiring is a key process in any organisation. When done right, organisations meet their goals, grow exponentially, and thrive for the long run. It is therefore important that any hiring process is well thought through and highly intentional. Here are some considerations;
The right people are usually switched on and self-motivated. They look for solutions instead of simply presenting problems. On the other hand, mis-hires require dragging for them to get things done. This can be very tedious and stressful.
While training is unavoidable, the cost of training mis-hires is much higher and it takes a very long time for you to realize the results of your efforts. The right people have all the basic skills and all that is needed is upgrading and sharpening.
iii) Service Errors
Service errors will cost you your money, reputation, and even your organisation. Hiring the right people is a sure way to reduce these errors and Ultimately reducing customer frustration. Ultimately the quality of the people you hire will impact your bottom-line. Strategies to continuously get the right people through the front door are worth considering.
“You can’t teach employees to smile. They have to smile before you hire them” – Arte Nathan