The suggestion that Steve Jobs (Yes, the famous Steve Jobs) received when putting together Apple’s first retail store shocked him. His colleague told him that the store is about the customers. They want to enter, touch and feel the gadgets.
This advice is one of the reasons behind the endless queues outside Apple stores sometimes overnight before the launch of every new version. Here are some pointers to help you create powerful customer experiences.
The Internal Customer
This should be priority number one for any leader and or team member. The people you work with should be served right. Then they will most likely transfer the same service to their works
The customer hopes you can solve their problem. But if you can’t give them what they have asked for, suggest what you can do for them. Or be courteous enough to advise your customer where else they can find that solution.
Only say what you mean, do what you said you will do when you said you will do it; clear customers’ expectations at the earliest opportunity possible. This calls for consistency and speed. Customers love a short turnaround time.
101% Service Attitude
Do you ever feel like “I have done my very best”? This is how you should feel each time you serve a customer. Whatever you do, whenever you serve, give it you’re all. Keep the attitude of “Where this customer is not, this business is no more.”
Your business depends on your customers. Therefore, serve them as if your whole life depended on them. To better customer experiences!!
“The customer experience is the next competitive battleground.” – Jerry Gregoire
FACTS ABOUT YOUR CUSTOMERS
91% of unhappy customers will just leave and never come back.
An increase of 2% in customer retention has the same impact as a 10% decrease in overhead.
65% of companies are able to successfully upsell or cross-sell to existing customers.
We have helped different organisations to improve on their customer experience. We can also train your team to reach out on +256393217014 | 775662298 or firstname.lastname@example.org